STORE POLICY

Prices

All prices shown on this website are in Australian Dollars ($AUD). Prices are fixed and not negotiable.

Lead times for Custom Orders

After placing your order you will receive a confirmation email with a completion date.  Generally I aim to complete all custom orders within four weeks.  

Shipping - Available Now 

All embroidery art is quoted ex shipping (unless stated).  Shipping charges added at checkout and are a flat rate within Australia.     Unless stated art are shipped to you within three business days of receiving payment.  Please contact me if you do not receive your order within a reasonable time.

Returns Policy

If the embroidery you buy from Jan-Maree is faulty or does not match the sample or description we will offer you a repair,exchange or refund. When you return the embroidery, it must be in an acceptable condition.  All costs incurred to return are the responsibility of the purchaser unless otherwise agreed in writing. 

Like any other retail shop, under Consumer Protection Law, we are not obliged to accept returns for "change of mind" or if you order incorrectly. PLEASE CHOOSE CAREFULLY.

Copyright

I assert my copyright in all embroidery art supplied as my original idea and craft works.   Any copying or electronic downloading of my products without written permission from me (Jan-Maree) will pursued under the Australian and International copyright laws.

Refusal & Termination of Service

I reserve the right to refuse service or sale to anyone at any time and at my absolute discretion.

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